Who are we
Hartevelt Stomerij & Logistiek B.V. Molensteijn 8 3454 PT De Meern firstname.lastname@example.org www.hartevelt.net
Personal details that we use
We use your personal data because you have decided to take advantage of our services and/or because you have provided these personal details to us. Below, you will find an overview of the personal details that we process (this regards the data you provide to us by filling out the contact form):
• Email address
• Your comments/questions
• Phone number
• Details regarding your laundry
Unique and/or sensitive personal details that we process
Our website and/or service does not intend to collect data about visitors that are below the age of 16. Unless they have been given consent from a parent or guardian. However, there is no way for us to check if any visitor is over the age of 16. We, therefore, recommend that parents monitor the online activities of their children to prevent the collection of data of anyone below the age of 16. If you are certain that we have collected personal details of anyone younger than 16 without the required consent, please use the contact form on the website to get in touch with us. We will delete these details.
Why we use personal details
We have the following purpose for the personal details we collect:
• To call or email you, when this is necessary for us to provide our service.
We do not use automated processing of data that could have (significant) consequences for people. This regards decision-making that is done by computer run programs or systems without a person being involved.
How long we keep personal data
We store the aforementioned personal details for a maximum of up to 1 year after the end of the calendar year in which the request was made.
Sharing of personal details with third parties
We do not share personal details with third parties unless it is necessary to achieve the optimal level of service. Determining if it is necessary will be done in consultation with the client. Any personal details you share through the chat box can be (temporarily) stored externally with the company that provides us with the chat service: Smartsupp.com, s.r.o., VAT ID CZ03668681”, because the conversations are stored with them.
Before submitting a contact form on our website, we ask you to accept the terms and conditions of our privacy statement. We strictly ask for relevant information in our contact forms. We treat your personal details confidentially and only store these temporarily to handle your request appropriately.
Whenever you visit our website, a tiny (temporary) file is stored on your computer’s hard drive, better known as a ‘cookie’. These so-called Cookies improve the functionality of the website and make it more useful by storing your preferences. It allows for easier future use of the website and contact forms, for example. Cookies do not identify an internet user, rather, the computer of the internet user is identified.
Most web browsers accept cookies automatically, however, it is possible to change your settings to prevent cookies from being accepted automatically. Open the ‘help’ section of your web browser to find various options on how to deal with cookies. If you do not accept cookies, it is possible that you do not have access to all options on our website.
Our website can issue cookies for the following purposes:
• Analysis – We aim to optimize the website by tracking our users, so we can improve user experience
• Storing previously filled in forms – this saves time when you have to fill in a similar form in the future
• Cookies regarding safety – for example; preventing the misuse of contact forms or a breach of the website.
To secure our website, we can store IP addresses and usernames that are used in an (illegitimate) attempt to log onto the backside of the website. Such breaches can be prevented in this manner and keep our website and the internet safe.
All personal information that you provide to us remains confidential. We will not share your information with other companies. We protect the information using industry-wide standards. Your information is stored safely, if necessary, when you submit any information and after we have received the information. This prevents the loss, misuse, unauthorized access, publication, alteration, or disposal of personal information. We cannot, however, guarantee the safety of your information against every form of abuse by people with malicious intent. Although our website is well protected, we still encourage the use of strong passwords. Keep your login details in a secure place and contact us immediately if you notice unauthorized use of your password.
Review, change, or remove personal details
You have the right to review, make any changes, or remove your personal details. Additionally, you have the right to revoke any consent to process your personal details or object to the processing of your personal details by us, and you have the right to a data transfer. This entails that you can submit a request to have all the personal details we have stored about you to be sent to you, or any other organization in a computer file. A request to review, change, remove personal details, or to revoke the consent to process your personal details can be submitted using the contact form on the website.
Updates to our policy